Our support team is available to help with questions, account-related issues, technical concerns and general feedback. Contact us using whichever channel is most convenient, and include your username plus a short description of the issue where relevant. This helps us direct your enquiry to the right team. For account security, never share your password or complete payment details in a message. If your query relates to a transaction, please include its date and amount, but leave out sensitive card information.
| Department | Contact |
|---|---|
| Customer support | [email protected]. For account access, gameplay questions and technical assistance. |
| General enquiries | [email protected]. For general questions, comments and feedback. |
| Affiliate enquiries | [email protected]. For affiliate and partnership enquiries. |
| Telephone | +44 20 7946 2817. For spoken assistance with account and service queries. |
| Working hours | Email: Mon to Fri, 09:00 to 18:00 UK time. Live chat: 24/7. |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or situations that require an explanation or supporting documents. Use a clear subject line and include up-to-date contact details so our team can understand your request and respond without unnecessary delays. This also helps us identify any information needed to review your message.
Contact Form
Response Time
Our support team aims to respond promptly. Most inquiries are answered within one business day. More complex issues that require verification, payments checks or third-party input may take longer depending on their nature. We will keep you informed of progress and estimated timelines. For urgent questions use live chat or submit a support ticket and we will prioritise your request.
Feedback
We welcome your feedback, suggestions, and ideas to improve the site. Please share what you like, what could be better, or any new features you'd find useful. Every message is reviewed by our team and helps shape updates to the site, promotions, and support. Your input makes the service clearer and more enjoyable for all players.