Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect the personal and technical information you provide when you register, play or interact with our services. We value your privacy and set out below the types of data we hold, why we process it, how it is protected and the choices available to you as a user in the United Kingdom.
Types of data we collect
Personal data: name, date of birth, contact details, address, identity documents and any information provided for verification or customer support. We also collect payment details needed to process deposits and withdrawals.
Technical data: device and browser details, IP address, operating system, mobile identifiers, location data (where relevant), and cookie identifiers used to deliver and improve the site.
Transactional and activity data: account activity, game history, bets and stakes, deposits and withdrawals, session logs and support correspondence.
How we use your information
We process your data to create and manage your account, verify identity, complete payments, prevent fraud, comply with legal and regulatory obligations, handle support requests and maintain service security. We also use aggregated and pseudonymised data for analytics and site performance. Where we rely on consent for marketing, you can withdraw that consent at any time.
Data protection and storage
We implement appropriate technical and organisational measures such as encryption, access controls and regular security reviews to protect personal data. Access to personal data is limited to staff and providers who need it to perform their duties. We retain data only for as long as necessary for the purposes set out here and to meet legal and compliance requirements.
Cookies and tracking technologies
We use session and persistent cookies, analytics tools and similar technologies to operate the site, remember preferences, analyse usage and deliver relevant content. Third-party service providers may also place cookies for analytics and advertising. You can manage or block cookies through your browser settings, but some site features may not work correctly if cookies are disabled.
User rights
If you are a UK resident you have the right to access the personal data we hold about you, request correction, request deletion, ask us to restrict or object to processing and request data portability where applicable. You also have the right to withdraw consent for marketing communications. To exercise any right contact [email protected]. We will verify your identity before acting on requests and will respond within a reasonable timeframe.
Access, correction and deletion of data
To access, correct or delete your data submit a request to [email protected]. Some requests may require identity checks to protect your account. If you ask for account deletion, your account will be closed and you will lose access to services; certain transactional or compliance records may be retained where required by law.
Information sharing and third parties
We share data with external service providers who process data on our behalf, such as payment processors, identity verification services, fraud prevention agencies and analytics providers. We may also disclose information to comply with legal obligations or to protect our rights. Where data is transferred outside the UK we apply appropriate safeguards to protect it.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you by email or site notice. Continued use of our services after changes are posted constitutes acceptance of the updated policy.